Privacy Policy

Sahachaari (www.sahachaari.com) is a pre-launch digital platform based in Kerala, India. We are building a service that connects elderly parents with trained, verified companions for hospital visits, medicine management, wellness check-ins, and more.

We are founded by Keralites living away from home, some in the Gulf, some in the UK, some in other Indian cities. We built Sahachaari because we know what it feels like to worry about your parents from a distance.

Contact: admin@sahachaari.com

Right now, Sahachaari is in a pre-launch research phase. We collect data through our surveys and early access sign-up. Here is exactly what we collect and what we do not.

What we do collect from survey respondents:

• Name (optional in most surveys; required only in Survey C and early access sign-up)
• Email address (required for early access sign-up)
• Mobile number (optional)
• Age range
• Gender
• Location / district in Kerala
• Survey responses and answers
• Language preference (English or Malayalam)
• Timestamp of when you started and completed the survey
• A session identifier (auto-generated and anonymous, used to link your answers)
• Whether you completed the survey or stopped partway through
• Your consent timestamp (when you agreed to this privacy policy)

What we do NOT collect:

• Payment information (there are no payments on this platform yet)
• Medical records, diagnoses, or health history
• Government ID, Aadhaar, or passport details
• Biometric data of any kind
• Your browsing history outside this website
• Social media profiles or connections

We use your data for the following purposes only:

• To understand the needs of elderly people and their families in Kerala
• To validate our service concept before we launch
• To build an early access waitlist of people who want to use or join Sahachaari
• To contact respondents who opted in and asked to hear from us
• To match future companion supply with family demand across Kerala districts
• To shape and improve our service: your answers directly influence what we build

We do not use your data for advertising, profiling, or any automated decision-making.

We take data security seriously. Here is how your information is stored:

• All data is stored in Supabase (supabase.com), an enterprise-grade database platform with encryption at rest and in transit (TLS/SSL)
• Data is held on secure cloud servers
• Access is restricted to the Sahachaari founding team only
• We use Row Level Security (RLS) and service role keys so that database access is locked down by design
• Our admin dashboard is password protected
• We do not store your data on personal laptops or unencrypted devices

• Survey responses: Retained for 3 years from the date of collection, for business validation and service design purposes
• Early access contact details: Retained until you unsubscribe or request deletion
• Right to erasure: You can request deletion of your data at any time by emailing admin@sahachaari.com with the subject line "Data Deletion Request". We will action it within 30 days.

We do not sell, rent, or share your personal data with any third party for commercial purposes. Full stop.

We do use the following trusted service providers to operate this website. They only receive the data necessary to deliver their service:

• Supabase: our database provider, for storing survey responses and contact details. Governed by their own privacy policy at supabase.com.
• Vercel: our hosting provider, for delivering this website to your browser. They process your IP address and browser information as part of normal web hosting.

We do not share data with advertising platforms, data brokers, marketing companies, or analytics services at this stage.

Depending on where you live, you have specific legal rights over your personal data. We honour all of them.

Under the Indian Digital Personal Data Protection Act 2023 (DPDP Act):

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to erase your data (right to be forgotten)
• Right to withdraw consent at any time
• Right to grievance redressal

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection:

• Right to be informed about what data we collect and why
• Right to access, correct, and delete your personal data
• Right to object to processing of your data
• Right to data portability

Under UK GDPR / EU GDPR:

• Right to access (Subject Access Request)
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making (we do not use automated decision-making)

To exercise any of these rights, email us at admin@sahachaari.com with the subject line "Data Rights Request". We will respond within 30 days.

We keep this minimal and honest.

What we use:

• localStorage (browser storage): to remember your language preference between visits
• Session identifiers: to link your survey answers together into one complete response
• Page view logging: we record which pages are visited (e.g. homepage, survey pages) to understand traffic patterns. No personal data is attached to these logs.

What we do NOT use:

• Advertising cookies or retargeting pixels
• Third-party tracking scripts (no Facebook Pixel, no Google Analytics at this stage)
• Fingerprinting or device tracking technologies

Our service is intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has submitted data through our surveys, please contact us at admin@sahachaari.com and we will delete it promptly.

If we make significant changes to this privacy policy, we will notify early access subscribers by email before the changes take effect. The date at the top of this page will always show when it was last updated.

Continued use of the website after a policy update means you accept the revised terms.

For any privacy concerns, data requests, or complaints, please reach out to us directly. We are a small, founder-led team and we take every message seriously.